Fiona's Experience
July 30, 2025
Brainlink has been a steady presence in what often feels like a very overwhelming system. Their care goes far beyond just ticking boxes or communicating with my specialist teams, they truly see me as a whole person, not just a participant.
They've helped me over many years to access supports that not only meet and target my needs, but also make me feel heard, safe, and valued.
What I appreciate most about Brainlink, is their staff’s commitment to their participants and that it is always done with compassion, advocacy and a very strong work ethic. Whether it's taking the time to visit and explain the complex processes of the of NDIS to family or simply checking in to see how I am going.
My Support Coordinator is the utmost professional but somehow, I always feel like am talking to a close friend. My parents also feel very grateful to her for everything she is doing for me and for them retrospectively. Every time we speak, I feel more empowered and more hopeful. I feel extraordinarily lucky to have her walking this path with me.
Fi
Last year I had significant change of circumstances which completely turned my life on its head. It began with the loss of a long-term relationship which resulted in having to move out and away from my residence; resigning from beloved job; and having learn to live my life in a wheelchair for the foreseeable future. This all happened within a couple of weeks. The one thing that wasn’t taken from me was the relationship with my Support Coordinator which I will always be eternally grateful to Brainlink for allowing that to remain the case.
It was such a tumultuous time and I felt numb, however I knew that my new life was being reorganised in such a timely manner and with the utmost care and professionalism. This included organising new therapists and support workers etc. who were researched to fit my exact needs. I never felt alone on this journey because I trusted whole heartedly that my Support Coordinator had it all covered.
Thank you Brainlink, you have had a hugely meaningful impact on my life.
My life is very different now, but I have been given every tool to make it a little easier to tackle things head on.
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